DELIVERY

From us to you!

Hi. Just a quick heads up that due to COVID-19 our stock supply isn't as consistent as it normally is. Sometimes we might not be able to provide the exact plant specification, but we'll swap in the next best thing. We'll let you know if this is the case - and this is only for our Summer season refills.

We hope you love your window box plants as much as we do. We try as hard as possible to send you the plants that closely resemble the plants you may have seen on our site or on social media. But as we’re dealing with living, breathing things, there is some unavoidable natural variation. But isn’t being an individual great? We do our best to combat this by working with the most reliable suppliers around.

Handled with care

Our drivers ensure your package is handled with love and care. But in the rare circumstance where any plant has been damaged in transit, please do get in touch and we’ll put it right. Just send us a picture of your damaged or less than healthy plants.

If there’s anything amiss, please contact us within 30 days. We cannot accept any responsibility for things like: airborne pests and diseases such as box blight, fungal leaf spot or aphids beyond 30 days.

When we deliver

We deliver your window boxes on Tuesdays and Wednesdays each week. Once your order has been confirmed we’ll be in touch via email to let you know when it's due for delivery. You’ll need to be home to receive your window box, so if your given slot does’t work for you, please get in touch and we’ll do our upmost to change it.

Where we deliver

We currently deliver to anywhere within the M25. But stay tuned, we’ll be delivering to the rest of the UK very soon.

How much it costs

We're feeling generous, so delivery is currently free.

Who delivers it

Our window boxes get the VIP treatment and are delivered by our own drivers. They bring your window box straight to your door and ensure it's handled with care.

What to do with your box once it’s arrived

When your window box arrives check out the installation guide and get cracking. In 2 days give your plants a little water 2 mugfuls is enough for all of them. If you do have any trouble with the installation process, please don't hesitate to get in touch at hi@windowfleur.com

Nice to know

All our packaging is FSC certified. Our window box is made from recycled plastic, and all our other packaging is 100% biodegradable.

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