Return & Refund Policy

We want you to be completely satisfied with your purchase! If you’re not happy with your items, please review our return policy below.

Window Boxes

If you receive a damaged or faulty window box, please contact us within 30 days of delivery with your order number and photos of the issue. We are happy to offer a return, replacement, or refund for valid claims.

For returns due to a change of mind or incorrect sizing, the customer is responsible for return shipping costs, which may be deducted from any refund.

Bloom Bags (Live Plants)

Live plants are perishable and fragile goods, so we do not accept returns for change of mind, minor transit damage like slight bent stems or broken leaves may occur but usually does not affect the overall health of your plants.

If your plants arrive dead, seriously damaged or not as described, please email us within 48 hours of delivery with your order number and clear, detailed photographs showing their condition on arrival. These photos allow us to assess whether the issue is related to delivery or plant quality and, where appropriate, offer a replacement or refund. Without photographs received within this timeframe, we’re unable to verify the condition of the plants on arrival, so a replacement or refund cannot be granted.

To ensure your plants thrive, please follow our care guidance provided with your order or on our website.

Contact Us
If you have any questions or concerns about your order, returns, or refunds, please email us at hi@windowfleur.com. We’re here to help!