General Questions

• How does Window Fleur work?

  Just sign up and we’ll deliver your ready-planted window box straight to your door. Then just pop the box on your window sill, extend the arms ‘til it fits snugly. Watch your mini-garden grow, all season long. Each season, we’ll deliver a ready-planted refill straight to your door. You can cancel whenever you like. 

• If I order now, when will I receive my window box?

  We aim to deliver within 7 days of your order. We're currently experiencing periodic delays due to Covid and Brexit (double whammy!), but we'll give you the heads up if this is the case for your order. 

• Will I be able to see what refills are coming up?

  You will be able to see which refills you have ordered on your account page. Our homepage features a preview of the boxes available for the current season.

• Will I be able to skip deliveries?

  Sure, just email us - hi@windowfleur.com

• What should I do with my used refill?

  Our refills are fully biodegradable. They’re made from cardboard. This means it can be easily disposed of with food waste, garden compost or in green council recycling bins.

• What are your seasons?

  We define seasons as:

  Winter - 1st December to last day of February

  Spring - 1st March to last day of May

  Summer - 1st June to last day of August

  Autumn - 1st September to last day of November
• What if I order near the end of a season? 

  For first time orderers, to ensure you get the most from your plants we switch between seasons 2 weeks before the end of each seasonal window. This is so you don't receive your next season's refills too close to your first delivery. This means if you order right at the end of a season, you might have a slight wait before your delivery, but we'll email you to give you the heads up if this is the case. 

• I have a press or marketing enquiry

  We’d love to hear from you, please get in touch at hi@windowfleur.com

Subscription Questions

• Can I pause my subscription at any time?

  You can skip future deliveries by emailing us - hi@windowfleur.com

• How can I reactivate my subscription?

  We’re so glad you’ve chosen to reactivate your account, please log in to your account page and select the reactivate option. You’ll then be able to select the plants for your existing window box.

• Can I change my refill plant choice?

  If you would like to change your refill choice please email us at hi@windowfleur.com and we’ll do our best to change it for you.

• What if I don’t update you on future choices?

  If you fail to get in touch with us to select which refill you’d like for each season, we’ll send you one we think you’ll love.

• When will I be charged?

  You will be charged at the point of purchase for your Window Fleur box and current season plants. You will then be charged on the 1st month of every season for your refill.

• What is the latest I can change/cancel my order?

  You will be charged on the 1st of the first month of every season. You must cancel 15 days before the end of the season.

• Can I subscribe to a selection of different boxes?

  You can choose as many boxes as you’d like in your subscription. You have to have the same plants selection in each of your boxes. Should you want different refills in all of your boxes then please do get in touch at: hi@windowfleur.com and we’ll do our best to help you.

• How do I change my payment method?

  To change your payment method please visit your account payment page.

• How do I change my delivery details?

  To change your delivery details please head to your account page.

Plants and Boxes Questions

• What size window frame does this fit?

  Our boxes are like no other. They fit window sills ranging from 90cm to 130cm with a minimum depth of 16cm. The extendable arms (like clamps) fix it securely to your window sill. Simply pop the box in place, twist the arms to secure it to the window frame, and sit back and watch your flowers grow. 

• Can I use the box without the extendable arms?

  Yes you can, this reduces the box size to 85cm. We recommend only doing this on ground floor windows, or ensuring the box is safely secured. 

• What type of windows do they fit?

  Our boxes fit to window sill that has a width of 90cm to 130cm and a depth of 16cm, this allows the box to sit safely without any fear of it falling off.

• Do you have different sizes?

  We currently only offer one size of window box which is 90cm in length, but our box is like no other. Its extendable arms allow it to fit on any window sill ranging from 90cm to 130cm.

• What should I do if one of my plants has died?

  We’re sorry to hear your plant has died, this could be down to a variety of factors. Please do get in touch with us at hi@windowfleur.com and we’ll be happy to talk you through our solutions.

• Do you sell your boxes without subscription?

  We don’t currently offer this option, but watch this space...

• Why has my refill gone all mushy?

  Your refill is made from cardboard and is fully biodegradable. It sounds like your refill has started to decompose. This could be due to abnormal rainfall for the season, or that its natural lifespan has come to an end. Just scoop it out and place in your food waste bin, garden compost, or in green council recycling bins. And get excited for your new plant refill to arrive.

• How long will the plants last?

  Given the right care and watering your plants will last for 3 months. Please visit our Instagram WindowFleur to find handy tips and advice on how to get the best from your plants. If you’ve given your plants enough love and attention and they are still falling short, please get in touch: hi@windowfleur.com.

• Can you install for me?

  The installation process is so easy, anyone could do it. We currently don’t offer installation help for subscriptions fewer than 5 boxes.

• Will I need any additional equipment to install my window box?

  Your box comes with a little spanner, to aid you when extending and tightening the arms.

• How do I install safely?

  To install your box safely please follow these easy steps:

  1. If you’re installing your window box on the first floor or higher, make sure there are no passers-by or vehicles below. Avoid installing it in strong winds too.
  2. Your clever window box comes with arms (like clamps) to fix it securely to your window sill. Extend the arms, then pop the box on your window sill. Tighten the arms until the box fits snugly and securely to the window frame. Give it a little wobble to check it’s as tight as can be. Sorry to get all serious, but legally we need to be clear that secure installation and maintenance is your responsibility.
  3. They’re all planted and ready to grow. All you need to do is water them every other day in summer (half a mug per plant) or every 2-3 days in winter.

Delivery Questions

• How will my boxes be delivered?

  Your box or boxes will be delivered by our very own Window Fleur driver, who will take special care of them to ensure they arrive to you in tip top condition. If you are unhappy with the way in which your box arrives please do get in touch, your problems are our problems: hi@windowfleur.com.

• Do I have to be in when you deliver?

  Ideally we’d love for you to be home when we deliver your box, so we can make sure it’s in the right hands. Should you want your box left in a ‘safe place’ we can do so at the owner's own risk.

• When does Window Fleur deliver?

  We deliver Monday-Friday and will email you before your delivery to confirm your delivery date and time-slot. 

• How long until I get my box?

  We aim to deliver within 7 days of your order. We're currently experiencing periodic delays due to Covid and Brexit (double whammy!), but we'll give you the heads up if this is the case for your order. 

• Is there a way to choose a time slot for my delivery?

  You will be allocated a delivery day and time slot, should this not work for you please get in touch with us and we’ll do our best to change it.

• Is there a delivery charge?

  Yes, we charge £5 per order within the M25. 

• Do you deliver to my area?

  We currently deliver anywhere within the M25. If that's not you, please sign up to the mailing list to find out when we’ll deliver to your area.

• Why don’t you deliver to my area?

  Window Fleur is a new start up and we want to make sure we can walk before we run. Delivering to a small catchment area allows us to provide the best possible service. Please sign up to our mailing list, we’re expanding very soon.

• What happens if I miss my delivery?

  We'll be in touch via email to reschedule your delivery on the next available delivery date

Issues

• How can I contact support?

  Please visit out ‘contact us’ page to find all our contact information

• I’ve received the wrong delivery

  We’re very sorry to hear this. Please get in touch with us and we’ll fix this problem for you as quickly as we can.